Refund a hoop purchase

Each hoop is handcrafted and custom made for you. All hoop orders are final after 48 hours from purchase. We will always do our best to accommodate updates; however, due to the nature of our hoops being custom made for you we may not be able to make changes to your order after 48 hours after your purchase.

If you decide to return your hoop after purchase:

  • We do not refund the shipping costs associated with purchase
  • We do not cover shipping back to us to return the hoop
  • There is a 25% restocking fee

To return your hoop, please ship it back to the address below and include a note with your name, order number, and or email address.

Autumn Flow

Attn: Michelle Guzzo

30 Culver Ave

Albany, NY 12205

If you have additional questions you can contact us at support@autumnflow.com.